Frequently Asked Questions

A single point of contact — one designated person or team who handles all communication, coordination, and issue resolution for a client — is assigned at the start of every TurnKey project. You do not need to track down separate contacts for roofing questions, HVAC updates, or inspection scheduling. One person coordinates across all trades and reports back to you. This structure is especially valuable on multi-trade or multi-state projects where the alternative is managing a different contact for every scope item.

Scope changes — additions or modifications to the original project scope identified after work has begun — are documented in writing before any change is executed. TurnKey’s ISO-certified process requires that every scope change be formally described, priced separately from the original contract, and approved by the client before the additional work proceeds. No change order is executed without written client authorization. This protects both the client and the project budget from undocumented additions that inflate final costs without a clear record.

A project documentation package — the complete set of records produced during and after a construction or inspection project — is delivered at project close. Standard documentation includes the executed scope of work, progress photos taken at defined project stages, trade-specific completion records, and any compliance certificates or inspection sign-offs required for the project type. For affordable housing, escrow, or government projects, documentation is formatted to meet the specific requirements of the relevant oversight agency, lender, or regulatory body. Clients can use this documentation for insurance, financing, compliance reporting, and future capital planning.

For straightforward commercial inspections or single-property renovation projects, TurnKey recommends reaching out at least two to four weeks before the desired start date. Large-scale engagements — multi-unit renovation programs, hotel reconstructions, multi-state inspection portfolios, or disaster mobilization projects requiring multiple crews — benefit from earlier conversation, typically four to eight weeks out. The earlier TurnKey has scope details, the more accurately scheduling and crew allocation can be confirmed. Clients with time-sensitive regulatory deadlines, such as LIHTC compliance inspections or construction escrow and draw management tie-ins, should communicate that timeline when they first reach out so scheduling can be prioritized accordingly. For a detailed breakdown of what to expect when scoping projects, see our national contractor renovation and inspection pricing guide.